Purge Log & Driver Data

Topic:

How do I purge out old logs and driver data?

Instructions:

  1. Go to the company page in Rapidlog, then click on the purge button on the left side.
  2. Click Purge. Depending on how much data you have it would take a while for the purge to complete, and Rapidlog may say “Not Responding”, don’t worry it is still working.
  3. Info: Rapidlog allows you to choose how many months of data you would like to keep. By defalut it is set to 6. Also note that you have the option to delete terminated driver. You can also choose how long the driver has to be terminated for before Rapidlog deletes them.

Instructions with Images:

Step 1: Go to the Company page in Rapidlog

Step 2: Click on the Purge button on the left side.

Step 3: Click Purge. Depending on how much data you have it would take a while for the purge to complete, and Rapidlog may say ‘Not Responding’, don’t worry it is still working.
Info: Rapidlog allows you to choose how many months of data you would like to keep. By defalut it is set to 6. Also note that you have the option to delete terminated driver. You can also choose how long the driver has to be terminated for before Rapidlog deletes them.

SQL Connection Failed

Topic:

How to Fix Error: SQL Connection failed, please check SQL server (When Opening RapidLog)

Instructions:

  1. Click OK on the error message.
  2. Press the Windows key on your keyboard and the letter “R” at the same time. (Win+R)
  3. In the run windows type Services.msc This will open the windows services windows.
  4. Find the service SQL Server (RAPIDLOG). Select the service, then click Start on the left side of the window.
  5. Right click on the SQL Server (RAPIDLOG) instance and click on Properties
  6. On the Gerneral tab set the Startup type to ‘Automatic (Delayed Start)’
  7. On the Recovery tab set the First, Second and Subsequent Failures to ‘Restart the Service’
  8. Click OK, Close the services window and try opening Rapidlog. If you get an error message starting the SQL service then please contact technical support.